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Shipping policy


Shipping and Returns.


The Health Place® cannot be held responsible for lost/stolen packages, delays in shipping due to weather conditions, customs, incorrect shipping addresses, or missing shipping information.  Force majeure or act of nature, including calamity or bad weather condition, and strikes.

Products ship Monday through Friday excluding weekends and holidays. 

Please allow 1-3 days for processing

Please allow 1-5  business days for delivery.

We ship worldwide! International shipping roughly takes 3-5 business days in transit.

Please note we are not responsible for any delays or fees due to customs.

We are also not responsible for delays due to unforeseen circumstances beyond our control from our logistics partner DHL. 

Please contact your local postal service for more information on customs and duties.


Standard Shipping Options

Including Estimated Transit Times (Within Nigeria)

DHL: 3-5** Business Days

*Please note that we do not ship orders on Saturday, Sunday or national holidays; any orders placed during these times will begin their processing on the next business day.

 Shipping Rates

Nigeria

Abuja ( Within Town)

Abuja (Outskirts)

₦1200.00 NGN and up

₦2,500.00 NGN and up****



Northern State A
₦3,000.00 NGN and up
Northern State B
₦3,500.00 NGN and up
The Rest of Nigeria
₦5,000.00 NGN and up
Lagos  ₦4,300.00 NGN and up
Lagos (Mainland)  ₦4,500.00 NGN and up

 

*International

Order Weight (BELOW 2KG) WITH TAX (3-4 business days)**
USA,UK, Other Countries
N26,000 and up
WITHIN AFRICA  N26,000 and up
DOHA  N32,000 and up

 

 

* International Shipping refers to any shipping outside of Nigeria.

**Delivery times may be affected by the global situation surrounding COVID-19. Please visit the DHL WEBSITE (for orders outside Abuja)

***Estimated delivery time may vary depending on the shipping destination.

Currently we do not offer express or expedited shipping options.

*We offer free delivery for orders N30,000 and above within Abuja Municipal Area Council, free delivery is NOT VALID for areas outside this area.

International shipping cost vary by country.  For all international shipments, The Health Place®will not be held responsible or liable for any problems that result at your local customs office. If customs duties are assessed, these are in addition to your shipping charges and must be paid directly by you. No refunds will be given for items that are seized at your local customs office. 

Order Status
It is the policy of The Health Place® to send you order status information when your order is shipped, we will send you a shipping confirmation message including a tracking number for your shipment.  You will be notified when your order payment is received and when an order is shipped.  

To view order status of any order, including past orders that have been received, click on the “Log In” link at the top of the page.  After you are logged in, click on “Account" and your name located at the top of the page.  Your current and past orders will then be displayed.

Back Orders 
In the unlikely event that any items in your order are unavailable for immediate delivery, we will alert you before going ahead to ship the remainder of your order immediately.

Online 100% Satisfaction Guarantee:
At The Health Place®, we are passionate about our products and our desire is that you will be too. In the event you are not fully satisfied, we offer two easy ways to assist you:

1)    Please Email orders@thehealthplaceafrica.com 

Sale Items:
All sale items are FINAL SALE and are not eligible for returns. 

 

SHIPPING CUT-OFF TIMES

Please make sure you order latest 12 midnight GMT daily in order to meet the next day delivery times.

Orders are processed and shipped during regular business hours, Monday to Friday between 9:00am and 5.00 pm GMT.

Orders received on Saturday and Sunday will be processed on the next business day.
 

 

You can reach us by phone from 9:00AM-5.00 PM GMT at +1 (234) 802 57 19777 for further details.